BT podcast: GovTech's Li Hongyi on balancing best of big tech and digital government

22:46 min

Synopsis: The Business Times Podcast channel showcases niche series Money Hacks, Mark To Market and WealthBT, and sponsored series.

This episode focuses on Singapore's approach to digital government, how it makes sense of modern tech practices to help governments and citizens. HelpGov and the Covid19 vaccine appointment system are two specific examples.

BT's digital editor Chris Lim and correspondent Gayle Goh host Li Hongyi, director of open government products at GovTech Singapore, as they discuss the following:

  1. What is GovTech, and specifically, what is the Open Government Products division within GovTech? (0:56)
  2. How digital government has to quickly "course-correct" with ever-changing technology and how there is no perfect tech product right out of the box (3:14)
  3. How digital government also requires trust and delegation (8:30)
  4. How to balance speed of product rollouts and high expectations of digital government in Singapore (11:28)
  5. How the team launched and improved and tweaked its user interface to improve public response (15:52)
  6. How to achieve digital inclusivity in an evolving tech eco-system that may confuse citizens (17:40)

Discover more Open Government Products:

Covid-19 vaccine appointment system overview:

Produced by: Chris Lim (, Gayle Goh (, Ernest Luis, Adam Azlee & Hadyu Rahim

Edited by: Adam Azlee & Howie Lim

Follow BT podcasts:


Apple Podcasts:


Google Podcasts:

Do note: Any financial or investment information in this podcast is for use in Singapore only and is intended to be for your general information. Any particular investment or decision should only be made after consulting with a fully qualified financial adviser.
Discover more BT podcast series:

BT Money Hacks Podcast on:

BT Mark To Market Podcast on:

WealthBT Podcast at:

Feedback to:

BT is now on Telegram!

For daily updates on weekdays and specially selected content for the weekend. Subscribe to