Industry still in its infancy but has the potential to transform hotel reservations
Wed, May 18, 2016 - 5:50 AM
Ms Turner sold her hotel reservation to a third party on Roomer Travel after the hotel would not give her a refund.
PHOTO: TJ Kirkpatrick/ The New York Times
IN March, Alysa Turner, a publicist from Washington, booked a hotel room through Southwest Airlines' rewards programme. She paid US$400 for a one-night stay at the Hilton San Francisco Union Square, but her plans changed after the window for cancelling the reservation had closed...