STB monitoring commission fees on SingapoRediscovers Vouchers booking platforms

Some booking platforms handling voucher redemption reportedly intended to charge from 8% to as much as 25%, drawing ire of tourism operators

Published Mon, Nov 23, 2020 · 09:50 PM

Tourism

Singapore

THE Singapore Tourism Board (STB) has said it will monitor the commission rates charged by the booking platforms handling the SingapoRediscovers Vouchers redemption and penalise errant platforms, following concerns from the industry over reportedly eye-watering fees proposed by some.

The vouchers - S$100 for every Singaporean aged at least 18 this year - are intended to help the local tourism industry, which has been hard hit by the pandemic. They can be redeemed online through five authorised booking platforms: Changi Recommends, Klook, Trip.com, GlobalTix and Traveloka.

However, The Business Times (BT) understands that some of them had intended to charge commission fees ranging from 8 to 10 p…