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OUTLOOK 2020

Digital transformation pivotal to future of Singapore SMEs

Firms share how it can improve productivity, customer service, scale and draw talent

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Self-service kiosks adopted by Hotel Re! cut its check-in time from 3 minutes to 30 seconds.

Singapore

HEADING into 2020, digital transformation will continue to be a strong theme for Singapore small and medium-sized enterprises (SMEs), driven by government support and a push for increased productivity.

Beyond the laser focus on efficiency, however, digitalisation and...

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