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Managing talent in a tough industry

Attributing Pestbusters' success to its staff, the firm's CEO says talent management is critical in attracting and retaining workers.

Mr Fernandez says what sets his company apart from other pest control firms is the use of a holistic approach, instead of "fire fighting". His firm has a 95 per cent market share servicing premium five-star hotels, and about 75-80 per cent servicing privatised hospitals in Singapore.

STEP out of the lift that takes you to Pesbusters' office, and you are greeted by a giant painting of a furry rat. There's little doubt of what the staff at Pestbusters do.

In contrast to the drab, grey exterior that's typical of many industrial buildings, Pestbusters' office in Ubi is...

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