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Shifting consumer demands forcing the evolution of retail

Speakers at a seminar share their companies' experience on how the disruption of the sector is bringing about change.

The discussion panel (from left): Founder of Bootstrap, NTU adjunct Associate Professor and panel moderator Lynda Wee, NTUC FairPrice Deputy CEO Elaine Heng, MD of FavePay Ng Aik-Phong, Lazada and Redmart CEO James Chang and CapitaLand Retail MD Chris Chong.

RETAIL isn't dying. It's evolving because it's being heavily disrupted, and retailers are being forced to change tactics to keep up with changing consumer habits, managing director of CapitaLand Retail Chris Chong has said.

To future-proof this sector, the players in it need to make...

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