Businesses must disrupt now, or fall by the wayside

WE are facing tough times - and not just because there are signs of economic slowdown everywhere. As digitisation reshapes business norms, companies from every industry sector are challenged to keep pace with ever-changing consumer social behaviour. For all its transformative power, digital technology has also brought about disruption, turning the global economy on its head and bringing to heel traditional business models and processes.

John Chambers, the former CEO of Cisco, remarked that companies that were lackadaisical about digital transformat…