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Vodafone UK fined record £4.6m for failing customers

The new billing system led to a sharp rise in customer complaints in Vodafone's home market, where it has about 19.5 million customers.


BRITAIN has fined Vodafone a record £4.6 million (S$7.8 million) for "serious and sustained" customer failures, including not updating accounts when mobile phone users topped up their credit to make calls.

Vodafone, the world's second-largest mobile operator, also failed to...