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Keeping an ear out for disruption

Throughout his career, Ed Eger, president and chief executive of online foreign exchange trading platform OANDA, seeks ways to provide radical disruption.

'When you look at what takes place on a credit card transaction, in fractions of a second as you're at the point of sale, think about what's happening when you dip a card or swipe a card, the amount of technology behind that in terms of how does that transaction get authorised, get processed, payment happens, all in a fraction of a second. That's disruption.'

DISRUPTION is the buzzword in the world of financial services these days. But while everybody wants to talk about blockchains and artificial intelligence, Ed Eger would rather listen.

"The danger I face as a CEO is if I lead the conversation without listening carefully, I can end up...

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