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Voice and PABX are passe. Avaya's CEO, Jim Chirico, sees enterprise communication being fully disrupted and digitalised. But there will still be human agents at call centres, he says.

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James M Chirico JR.

RIGHT after college, Jim Chirico, Avaya's president and CEO, wanted to join the Federal Bureau of Investigation and he came pretty close to bagging his dream job. However, in one of those paradoxical twists that shape careers and lives, just as the sleuth's job seemed to be within grasp, the...

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