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Tough love leader

AIA's new group chief Ng Keng Hooi talks about the tough calls he's had to make in his career, and doing right by people.

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"I don't want to be a leader to be feared by my people because to me, fear paralyses the people and organisation. And if it's all lovey dovey, nothing gets done." - Ng Keng Hooi.

THE initial shock and surprise at the March 13 announcement that insurer AIA's then group chief Mark Tucker was leaving and would be succeeded by his trusted aide of many years, Ng Keng Hooi, was most pointedly reflected in the company's share price.

Listed in Hong Kong, the group's

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