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Boeing pilot complained of 'egregious' issue with 737 Max in 2016
[NEW YORK] For months, Boeing has said it had no idea that a new automated system in the 737 Max jet, which played a role in two fatal crashes, was unsafe.
But on Friday, the company gave lawmakers a transcript revealing that a top pilot working on the plane had raised concerns about the system in messages to a colleague in 2016, more than two years before the Max was grounded because of the accidents, which left 346 people dead.
In the messages, the pilot, Mark Forkner, who played a central role in the development of the plane, complained that the system, known as MCAS, was acting unpredictably in a flight simulator: "It's running rampant."
The messages are from November 2016, months before the Max was certified by the Federal Aviation Administration. "Granted, I suck at flying, but even this was egregious," he said sardonically to a colleague, according to a transcript of the exchange reviewed Friday by The New York Times.
The Max crisis has consumed Boeing, and the revelation of the messages from Mr Forkner come at a particularly sensitive time. The company's chief executive, Dennis Muilenburg, is scheduled to testify before two congressional committees, on Oct 29 and Oct 30, the first time a Boeing executive has appeared at a hearing related to the crashes. Boeing's stock lost 7 per cent of its value Friday, adding to the financial fallout.
The existence of the messages strike at Boeing's defence that it had done nothing wrong regarding the Max because regulators had cleared the plane to fly, and potentially increases the company's legal exposure as it faces civil and criminal investigations and multiple lawsuits related to both crashes.
Facing competition from Airbus, Boeing worked to produce the Max as quickly as possible, striving to minimise costly training for pilots. Last week, a task force of 10 international regulators released a report that found that Boeing had not fully explained MCAS to the FAA.
"This is more evidence that Boeing misled pilots, government regulators and other aviation experts about the safety of the 737 Max," Jon Weaks, president of the Southwest Airlines Pilots Association, said in a statement Friday.
Boeing has maintained that the Max was certified in accordance with all appropriate regulations, suggesting that there was no sign that MCAS was unsafe.
That contention was central to the company's rationale in not grounding the Max after the crash of Lion Air Flight 610 last October, and in waiting days to recommend grounding the plane after the second crash, of Ethiopian Airlines Flight 302 in March.
It was only after data suggested that MCAS played a role in the second crash that Boeing and the FAA decided to ground the Max.
Mr Forkner was the chief technical pilot for the Max, and was in charge of communicating with the FAA group that determined how pilots would be trained before flying it. He helped Boeing convince international regulators that the Max was safe to fly.
In the messages, he said that during tests in 2016, the simulator showed the plane making unexpected movements through a process called trimming.
"The plane is trimming itself like crazy," he wrote to Patrik Gustavsson, a fellow 737 technical pilot at Boeing. "I'm like WHAT?"
Mr Forkner went on to say that he had lied to the FAA.
"I basically lied to the regulators (unknowingly)," Mr Forkner says in the messages, although it was not clear what he was specifically referring to.
Lawmakers, regulators and pilots responded with swift condemnation Friday.
"This is the smoking gun," Representative Peter DeFazio, D-Ore, said in an interview. "This is no longer just a regulatory failure and a culture failure. It's starting to look like criminal misconduct."
Senator Richard Blumenthal, D-Conn, said he expected answers from Boeing's chief executive and board of directors.
"They must be held accountable if Boeing was deceptive or misleading in failing to report safety concerns," Mr Blumenthal said in an interview. "What these reports indicate is that Boeing's own employees lied and concealed the truth."
The FAA administrator, Stephen Dickson, sent Mr Muilenburg a letter Friday morning demanding that the company account for why it had not provided the messages to the agency earlier.
"I expect your explanation immediately regarding the content of this document and Boeing's delay in disclosing the document to its safety regulator," Mr Dickson wrote.
A Boeing spokesman, Gordon Johndroe, said the company was "voluntarily cooperating" with the congressional investigation and provided the messages to lawmakers as part of that process. He noted that the company gave the messages to the Department of Justice, which is conducting a criminal investigation into Boeing, earlier this year.
A Boeing spokesman said the company did not give the messages to the FAA earlier because of the ongoing criminal investigation.
The Max has been grounded for more than seven months, and airlines do not expect to fly it again this year. The FAA and Boeing have repeatedly pushed back the expected date of the plane's return to service as regulators and the company uncover new problems with the plane.
The crisis has already cost Boeing more than US$8 billion. It has disrupted expansion plans for airlines around the world, which have had to cancel thousands of flights and lost hundreds of millions of dollars in sales.
The Times, which was the first to disclose Mr Forkner's involvement in the plane, previously reported that he had failed to tell the FAA that the original version of MCAS was being overhauled, leaving regulators with the impression that the system was relatively benign and would be used only in rare cases.
Eight months before the messages were exchanged, Mr Forkner had asked the FAA if it would be OK to remove mention of MCAS from the pilot's manual. The FAA, which at the time believed the system would activate only in rare cases and wasn't dangerous, approved Mr Forkner's request.
Another exchange, in a batch of emails among Mr Forkner, Boeing colleagues and FAA officials, was also reviewed by The Times on Friday. In one email from November 2016, Mr Forkner wrote that he was "jedi-mind tricking regulators into accepting the training that I got accepted by FAA."
A lawyer for Mr Forkner downplayed the importance of the messages, suggesting Mr Forkner was talking about issues with the simulator.
"If you read the whole chat, it is obvious that there was no 'lie' and the simulator program was not operating properly," the lawyer, David Gerger, said in a statement. "Based on what he was told, Mark thought the plane was safe, and the simulator would be fixed."
Flight simulators replicate real cockpits and are used to test planes during development. They can sometimes behave unpredictably, depending on their configuration.
Mr Forkner, who is now a pilot for Southwest Airlines, and Mr Gustavsson did not respond to requests for comment.
Boeing provided the transcript to lawmakers on Capitol Hill on Friday morning, in advance of the hearings this month at which Mr Muilenburg will testify about the crashes for the first time. Reuters was first to report on the existence of the transcript.
Mr DeFazio, who as chairman of the House Transportation and Infrastructure Committee, is overseeing the investigation into the crashes, said he had reviewed other internal Boeing documents and emails that suggested employees were under pressure to produce planes as fast as possible and avoid additional pilot training.
"Boeing cannot say this is about one person," Mr DeFazio said. "This is about a cultural failure at Boeing under pressure from Wall Street to just get this thing out there and make sure that you don't open the door to further pilot training."