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Empowering staff drives earnings growth for DHL

Its CIS programme, which is led by top managers, has trained some 100,000 staff to take a can-do attitude

Christopher Ong (left), DHL Express Singapore's managing director, facilitating a CIS Enabling Our Coaching Culture session. CIS is a training programme which prepares DHL workers for the jobs of tomorrow.


"FUTURE-READY" appears to be Singapore's national buzzword for workers these days.

But at DHL, the management has been walking the talk for almost a decade now with its Certified International Specialist (CIS) programme - a top-managers-led training programme which...

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