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GM's top executives, staff scour social media seeking car defects

Mr Ammann (above) and chief executive officer Mary Barra even call some customers to get their feedback.

New York

AMID the worst safety-defect crisis in its history, General Motors Co executives and staff have taken to social media to find customer complaints and identify quality issues long before they become a crisis.

GM, which faces lawsuits for dragging its feet before recalling a...

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