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Outsider guides easyJet out of turbulence into profits

McCall's success in big part due to expanding beyond tourism into business travel

Ms McCall (centre) has made a habit of speaking with the pilots and assisting the cabin crew whenever she flies. It is not uncommon for passengers to see the chief making her way through the centre aisle with a plastic bag to gather the trash.


EARLY in a May conference call with journalists to discuss easyJet's first-half results, Carolyn McCall, the low-cost airline's chief executive, seemed puzzled to find herself being grilled about toilets.

Was it the case, several reporters were keen to know, that a planned...

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