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Ryanair changes image as demand weakens

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Mr O'Leary: We need to be more sophisticated in the way we communicate

[LONDON] Charging 60 euros for carry-on bags deemed too large to go in the cabin. Assessing a penalty of 70 euros for not checking in online. Bombarding passengers who take a 615 am plane with in-flight announcements hawking everything from snacks to lottery tickets to smokeless cigarettes....

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