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SMRT creates new 'chief commuter engagement officer' role to improve service

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Mr Seah says: "Commuters are at the heart of everything we do at SMRT."

Singapore

SMRT has appointed a chief commuter engagement officer for the first time, to enhance service quality.

This is one of several initiatives to improve train services launched by new SMRT chairman Seah Moon Ming, reported Lianhe Zaobao....

sentifi.com

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