You are here

US airlines at bottom of satisfaction index

[ATLANTA] US airlines lag hotels and online travel agencies in customer satisfaction as travellers face increasingly cramped aeroplanes and poor in-flight service, a poll published yesterday showed.

The annual American Customer Satisfaction Index (ACSI) found that airlines scored 69 on a...

BT is now on Telegram!

For daily updates on weekdays and specially selected content for the weekend. Subscribe to