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California closes the door on Wells Fargo's closed-door tack

California passes law that blocks arbitration as a way for firms to keep customer complaints under wraps

Published Thu, Oct 5, 2017 · 09:50 PM

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    New York

    WELLS Fargo & Co's home state of California has passed a law aimed at curtailing the bank's use of closed-door arbitration to shroud complaints from aggrieved customers affected by its scandals.

    Governor Jerry Brown signed a measure inspired by the San Francisco-based lender's fake-accounts scandal. It prohibits financial firms from forcing customers out of court and into arbitration to settle disputes when employees used clients' information to commit fraud.

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