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ING boss maps out growth with the use of technology

In Germany, France, Italy and Spain, ING is going high-tech to offer services that don't need a costly branch network

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Ralph Hamers, CEO of ING Group.

Amsterdam

DINING with leaders of five Silicon Valley startups, ING Groep NV chief executive officer Ralph Hamers asked how they planned to grow into competitors of large banks. To his surprise, they turned to him for advice.

"They said, 'that's exactly the question we wanted to ask

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