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MAS urges life insurers to stem consumer ire by raising service quality

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Last year, close to half of the complaints received by the Monetary Authority of Singapore (MAS) against life insurers were related to service standards, prompting the regulator to urge insurers to raise service quality to meet consumers' expectations.

Singapore

LAST year, close to half of the complaints received by the Monetary Authority of Singapore (MAS) against life insurers were related to service standards, prompting the regulator to urge insurers to raise service quality to meet consumers' expectations.

Chua Kim Leng,

sentifi.com

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