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American Express: Evolving through the ages

One of the world's most recognisable brands began as a delivery business in 1850.

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"Strategy will change. Tactics will change ... Circumstances, players, technology - multiple things can change. And that's what leaders are there for. We're here to handle the changes. If there's no change, or if everything (remains) status quo, then you can of course just put a robot there." - Mr Cheng

SAY the words American Express, and credit cards immediately come to mind. But set the clock back by 165 years, and a different - and lesser-known - story emerges.

Established in New York in 1850, American Express Company began as a quick-delivery business. Whether on horseback or by