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Far East Organization on a quest for customer satisfaction

It has an index to measure the level of customer satisfaction and pegs annual staff bonus payouts to achieving index targets.
Monday, August 22, 2016 - 05:50
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"We want to act from the heart, to serve with love and grace, and be sincere and treat customers fairly and justly," says Mr Tan (left); Mr Lee (right) makes the point that work space solutions also have to evolve to keep up with the diversity in the workforce.

ONE of Singapore's oldest and largest property groups, Far East Organization (FEO), is on a quest for customer satisfaction. It has even minted an index to measure the level of customer satisfaction and pegged annual staff bonus payouts to achieving index targets set for each business unit.

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