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Make tech support a valuable business pillar

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Last week, a New York Times (NYT) article on "Why tech support is (purposely) unbearable" suggested that US companies were "aware of the torture" they put customers through, and that cable and mobile operators provided the worst technical support.

LAST week, a New York Times (NYT) article on "Why tech support is (purposely) unbearable" suggested that US companies were "aware of the torture" they put customers through, and that cable and mobile operators provided the worst technical support.

Singapore customers may find solidarity

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