SGX apologises for erroneous CDP account statements, re-issuing printed statements

SINGAPORE Exchange (SGX) on Friday apologised for the erroneous Central Depository (CDP) account statements that were sent to some customers by mail and has taken remedial action.

It explained that the issue arose from human error in the printing process for some statements.

Less than one per cent of some 460,000 statements for May 2015 were affected, SGX said. It is re-issuing the printed statements and expects the corrected statements to reach all affected accountholders by Tuesday.

"We are working with our print vendor to address the matter," said Tim Utama, SGX's chief of operations and technology. "We wish to assure our CDP accountholders that their shareholdings are unaffected. Our sincere apologies for causing any inconvenience and concern to our customers."