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Amazon won't tolerate 'callous' management practices, says Bezos

Responding to NYT article criticising 'bruising workplace', he urges affected employees to contact him directly

Mr Bezos said, in response to the article, "Even if it's rare or isolated, our tolerance for any such lack of empathy needs to be zero."

New York

FOR 20 years, Amazon has revelled in its toughness. "Work hard" are the first two words of a company motto. An oft-repeated line from Jeff Bezos, the founder and chief executive, calls the company culture "friendly and intense, but if push comes to shove we'll settle for intense