Customer satisfaction levels hit new high

Singapore

SINGAPORE'S overall customer satisfaction levels hit a new high in 2014, even as the private education, tourism and food and beverage sectors recorded sharp falls.

The Institute of Service Excellence at the Singapore Management University (ISES) on Thursday said the overall satisfaction levels rose 0.6 per cent to 71.1 points in 2014, on the back of strong ratings from the finance and insurance sector.

It is the fourth consecutive year the Customer Satisfaction Index of Singapore (CSISG) has shown an improvement, which was mainly attributable to two…