Customer satisfaction levels hit new high
Strong ratings from the finance and insurance sector boosted CSISG to 71.1 points in 2014
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Singapore
SINGAPORE'S overall customer satisfaction levels hit a new high in 2014, even as the private education, tourism and food and beverage sectors recorded sharp falls.
The Institute of Service Excellence at the Singapore Management University (ISES) on Thursday said the overall satisfaction levels rose 0.6 per cent to 71.1 points in 2014, on the back of strong ratings from the finance and insurance sector.
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