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Customer satisfaction rises in transport sector

Increase fuelled by gains in taxi services, public buses and budget airlines; MRT system dips, reflecting disruptions

Nisha Ramchandani

Published Wed, Sep 27, 2017 · 09:50 PM

Singapore

CUSTOMER satisfaction rose in the second quarter for taxi services, public buses and budget airlines, according to the latest Customer Satisfaction Index of Singapore (CSISG) report.

The land transport sector - which covers taxis, transport booking apps, public buses and the MRT system - scored 67.8 points, up nearly one point from the same period last year.

Of the four sub-sectors, only taxi services and public buses r…

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