Customer satisfaction up for tourism and F&B sectors: report

Singapore

THE tourism and food & beverage (F&B) sectors showed upticks in customer satisfaction in the third quarter of 2016, according to the Customer Satisfaction Index of Singapore (CSISG).

According to the report, which was released by the Institute of Service Excellence (ISES), the tourism sector saw a 1.7 point increase from a year ago to 71.1 points, while the F&B score rose 2.98 points to 70.1 points.

However, the results also showed a decline in expected quality among locals for certain F&B esta…