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Infocomm sector sees rise in customer satisfaction

Meanwhile, retail industry's adoption of digital channels seems to be paying off

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Customers who frequented self-checkout counters in supermarkets expressed greater satisfaction levels compared to those who used cashier counters.

Singapore

CUSTOMER satisfaction in Singapore's info-communications sector has improved on a year to year basis while the retail sector approximated its previous year's score.

Nonetheless, efforts by the retail sector to adopt digital channels seem to have paid off, with consumers

sentifi.com

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