Infocomm sector sees rise in customer satisfaction
Meanwhile, retail industry's adoption of digital channels seems to be paying off
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Singapore
CUSTOMER satisfaction in Singapore's info-communications sector has improved on a year to year basis while the retail sector approximated its previous year's score.
Nonetheless, efforts by the retail sector to adopt digital channels seem to have paid off, with consumers particularly appreciative of initiatives such as self-checkout and omnichannel approaches.
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