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Singapore's customer satisfaction index up in 2016 (Amended)

Wednesday, March 29, 2017 - 15:00

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SINGAPORE'S overall customer satisfaction index rose to 71.8 points in 2016, up 1.69 points from a year earlier, led by improvements for both the finance and healthcare sectors, a survey by the Singapore Management University on Wednesday showed.

SINGAPORE'S overall customer satisfaction index rose to 71.8 points in 2016, up 1.69 points from a year earlier, led by improvements for both the finance and healthcare sectors, a survey by the Singapore Management University on Wednesday showed.

Banks scored 72.9 points, up by 1.75 points, thanks to higher scores for perceived quality and value. The index is a GDP-weighted one, so the performance of the finance sector contributed substantially to the national score.

The healthcare sector also got higher customer satisfaction, thanks to better services perceived at hospitals. The sector scored 71 points, up 1.4 points.

Of the 11 sectors measured in 2016, all but the logistics and private education sectors registered year-on-year increases in score. 

sentifi.com

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Correction note: SMU has corrected an error to now say both the logistics and private education sectors did not register increases in scores on a statistically significant basis. 

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