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Highest customer satisfaction levels recorded in 2016

Increase driven by better performance in finance & insurance and healthcare sectors

Claudia Chong

Claudia Chong

Published Wed, Mar 29, 2017 · 09:50 PM
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Singapore

SINGAPORE registered its highest recorded customer satisfaction level last year at 71.8 points, up 1.69 points from a year ago.

The uptick was driven by improvements in the finance & insurance and healthcare sectors, said the Institute of Service Excellence (ISE) on Wednesday as it released its Customer Satisfaction Index of Singapore (CSISG).

As the index is gross domestic product-weighted, the finance & insurance industry contributed substantially to the national score.

Of the 11 sectors measured in 2016, all but the logistics and private education sectors registered statistically significant year-on-year inc…

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