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Municipal Services Office to partner six more town councils

Response time on multi-agency cases has fallen 20 per cent since MSO's launch last October, says its head Grace Fu

Ms Fu heads the Municipal Services Office, which was set up to improve inter-agency coordination in municipal matters. Its One Service mobile app frees users from the need to know which agency is responsible for municipal issues that need to be set right.


THE government's Municipal Services Office (MSO) wants to partner six more town councils in order to expand its scope in improving the level of service to residents on municipal matters.

This follows a successful pilot scheme with two town councils - Jurong and Holland-