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At New York immigration museum, guides cope with hostile remarks

Tenement Museum's management has put in place a new compulsory training programme to help them address negative comments

Published Tue, Nov 22, 2016 · 09:50 PM

New York

A NEW York City history museum that celebrates immigration to the United States is giving its guides new training to help them deal with an increase in hostile remarks among visitors about immigrants.

New York's Tenement Museum has long organised tours for small groups with the stated mission of enhancing the public's appreciation for the role immigration plays in shaping the United States' national identity.

But with elections having stirred passions nationwide over the topic of immigration and refugees, museum employees say they are confronted with an unprecedented number of negative comments by visitors about today's migrants.

The previously infreq…

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