AI changing hiring process but cannot replace human connections

WORK matters. Next to family and health, work is often the most important thing. It provides livelihoods, is an outlet for passion and is a driver of purpose and happiness. Few decisions have a greater impact on the shape of our lives than the right job or career.

But finding the right job (or hiring the right employee) is fraught with challenges. Unequal access to job information, human biases, pressures for immediate income (or the need to fill a job) and the inefficiency of old processes are a few of the hundreds of reasons why most people are probably in the wrong job. The system in Singapore is already showing cracks - as at 2017, a third of Singaporeans were apparently unhappy at work. These are complex problems to solve, though the Internet and artificial intelligence technologies have begun to fundamentally change the way people hire and search for jobs.

Singapore's Smart Nation Drive aims to have digital capabilities at its core for greater business productivity and using AI to match applicants to careers is a key aspect to boosting the nation's key natural resource: talent.