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Asian airlines en route to digital transformation

But they must know the customer, pursue collaboration internally and externally, and invest in the right technologies, to be at the forefront of this digital revolution.

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The reality for airlines today is that they are competing with every other aspect of the world customers live in: smart appliances connected to the Internet of Things or apps in a single swipe.

FOR one of the most unpredictable industries in the world, airlines have had a spell of good weather. 2017 was the third consecutive year the air transport industry generated a rate of return that exceeded its cost of capital, and the International Air Transport Association (Iata) expects 2018

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