You are here

COMMENTARY

Hark the customer's digital voice

EVERY day, gazillions of interactions take place between customers and frontline staff. How many times have you said "the service is so bad I will not bank with them, or eat there again" or, when delighted, spread great word-of-mouth compliments such as "service was stupendous"?

For most

sentifi.com

Market voices on:

Powered by GET.comGetCom