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COMMENTARY

Hark the customer's digital voice

Wednesday, July 12, 2017 - 05:50

EVERY day, gazillions of interactions take place between customers and frontline staff. How many times have you said "the service is so bad I will not bank with them, or eat there again" or, when delighted, spread great word-of-mouth compliments such as "service was stupendous"?

For most

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Market voices on:

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