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It's back to the strategy drawing board for banks

Those that move quickly to define clear strategic paths and priorities will be able to control their destiny.

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Commonwealth Bank of Australia's vision shapes how it designs its propositions around the customer perspective - for example, designing an entire episode of "buying a home" rather than just "selling a mortgage".

FOR many years, corporate strategy languished in banking circles. During the go-go 1990s and most of the 2000s, too many bankers pursued indiscriminate growth, had a broad appetite for risk and diversified their portfolios without worrying enough about controlling costs or staking out

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