Singapore on right track in using AI for hospitality sector

FEW countries have achieved as much success, and on so many different fronts, as Singapore in the past few decades. From economic growth and access to education, home ownership and healthcare, the list of achievements is a very long one. All this can be attributed to one key aspect: long-term vision.

There is always a long-term plan behind any initiative, regulation or policy framework. This approach has especially been a big driver of growth for the tourism and hospitality sector. Despite being a relatively small country, with almost no natural resources, Singapore has become one of the most visited places in the world.

However, the sector is being transformed. Advancements in technology, especially in artificial intelligence (AI) and robotics, are changing the way the industry operates. This presents a unique opport…