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Trends shaping future workspaces

Employees and customer experience must evolve to combine mobility, communication, collaboration and feedback channels into one connected enterprise.

SOCIAL MEDIA FOR BUSINESSES: Technologies such as Facebook, Twitter (above), LinkedIn and Foursquare are largely consumer-focused. Robust and business-oriented versions of these tools such as Spark, Yammer and Skype for Business have since emerged.

OVER the last 10 years, we've seen radical changes in the way we work. The line "Work isn't a place I go to, it's something I do" has become a familiar refrain. In fact, images of people with laptops working from the top of a mountain or on a beach have become somewhat overused. It's not only