WhatsApp launches payment feature for Singapore-based businesses

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Bryan Kow

Published Tue, May 9, 2023 · 03:47 PM

WhatsApp is rolling out its new payment feature to a few Singapore-based businesses, and will make it available to more businesses over the coming months. PHOTO: WHATSAPP

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WHATSAPP users in Singapore will be able to pay local businesses using a new in-chat feature from Tuesday (May 9).

This allows individuals and businesses to buy and sell directly on WhatsApp without having to go to a website, open another application or pay in person, said the messaging platform.

Supported by payments service provider partner Stripe, the new feature enables Singapore residents with a registered WhatsApp number to pay using credit, debit cards or PayNow.

“Businesses can now expand their revenue streams and access a wider customer base, while customers can make payments conveniently knowing that their payment details are secure,” said Sarita Singh, regional head and managing director for South-east Asia at Stripe.

WhatsApp is rolling out this feature to a few Singapore-based businesses, and will make it available to more businesses over the coming months.

Some that have used the Payment on WhatsApp feature include plant-based butcher Love Handle, the No Excuses gym, lifestyle boutique Tye Tye, and pastry shop Baker’s 13.

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Head of fintech at Meta Stephane Kasriel said: “This seamless and secure experience will transform the way people and businesses in Singapore connect on WhatsApp.”

Local businesses can use the WhatsApp Business Platform to enable payments on WhatsApp in Singapore.

Businesses interested in offering this feature can reach out to one of WhatsApp’s business solution providers, such as Vonage, Gupshup, 360dialog and Wati.io.

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