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Feinmetall's fine art of service

Feinmetall has achieved year-on-year double-digit growth since 2012 by focusing on innovation and customers' needs

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Sam Chee Wah (facing camera), general manager of Feinmetall Singapore, which provides testing for semiconductor chips. Beyond being a one-stop centre, it conducts training for customers and makes it a point to engage with them regularly.

THE thought of leaving one's stable job to dive into entrepreneurship in the ever fickle tech industry may sound intimidating to many individuals, but not to Sam Chee Wah, general manager of Feinmetall Singapore.

Starting as a regional repair and service centre in 2007, Feinmetall has

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