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Managing talent in a tough industry

Attributing Pestbusters' success to its staff, the firm's CEO says talent management is critical in attracting and retaining workers.

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Mr Fernandez says what sets his company apart from other pest control firms is the use of a holistic approach, instead of "fire fighting". His firm has a 95 per cent market share servicing premium five-star hotels, and about 75-80 per cent servicing privatised hospitals in Singapore.

STEP out of the lift that takes you to Pesbusters' office, and you are greeted by a giant painting of a furry rat. There's little doubt of what the staff at Pestbusters do.

In contrast to the drab, grey exterior that's typical of many industrial buildings, Pestbusters' office in Ubi is