Tech helps boost SME productivity

WITH its mosaic flooring, rustic beams and dark wooden wall panels, the ambience at Old Street Bak Kut Teh restaurant in Westgate is distinctly 1960s. The iPads on their tables, however, are every bit a 2010 innovation.

Old Street Bak Kut Teh serves tender, juicy pork ribs prepared in the traditional herbal broth as well as other succulent variations. Since opening its first outlet in Upper Paya Lebar Road in 2010, it has expanded to three more outlets in Westgate, Funan Digitalife Mall, Kallang Wave Mall, with a fifth slated to open at Sun Plaza in December.

Technology has been a steady companion as the chain grew, boosting service turnaround time and streamlining operations for optimal efficiency across all its outlets.