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When there's trouble at the family mill, call in the CEO

That is, the Chief Emotional Officer, who can manage the emotional dimension and has to be a family business member.

Published Mon, Mar 9, 2015 · 09:50 PM

TWO of your fellow-shareholders in the family business are fighting over strategy. They're your cousins, and their dispute threatens the firm's commercial prospects. It's a common enough situation and if left to fester it can turn to disaster. What can you do? Call in the CEO.

No, not the chief executive. The CEO you want is the Chief Emotional Officer. It's not yet a tit…

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