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Customers using 4 different channels to contact one organisation: survey

Video chat as customer service tool gains traction
Monday, November 25, 2013 - 06:00

CUSTOMERS are contacting one single organisation at least 15 times in a three-month period, and are using almost four different channels to do this, according to the Avaya Asia Pacific Customer Experience Index, which surveyed 2,400 consumers in seven countries, including Singapore. Avaya is a

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