Hotel industry using tech tools to draw guests

New York

WHEN Lenette and Charlie Frye arrived recently at the Four Seasons in Orlando, Florida, for a two-night stay, they spotted an iPad loaded with the hotel's app that they could use to order food, call for their car or read about activities in the hotel.

"You do it all yourself," said Lenette Frye, 30, who manages a student living community in Gainesville, Florida. She and Charlie Frye, 35, a consultant for the University of Florida and former professional football player, travel frequently and liked the convenience of not having to pick up the phone.