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Philippines looks to upgrade its call centres

There is a strong push in the country to keep its contact centres competitive, reports VICTORIA HO

Published Sun, Jun 22, 2014 · 10:00 PM

[SINGAPORE] With 60 per cent of the Philippines' outsourcing industry in call centres, businesses there are looking for a way to upgrade what contact centres can offer.

Speaking to BizIT on the sidelines of the CommunicAsia conference last week, president and CEO of the IT & Business Process Association of the Philippines (IBPAP), Jose Mari P Mercado, said that the country's call centre industry is a pillar of its outsourcing industry, and there is a strong push within to keep it competitive.

There were an estimated 900,000 call …

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