Slow computers, obsolete IT demoralise workers: poll

London

IT was the third hour of doing nothing that broke James Scott. The 25-year-old researcher was sitting at his desk at an insurance firm in northern England when the Internet went down. And with it went access to all of his files, which were sitting on a company server.

"Being without the Internet is manageable, just about," he said. "I'd just work on projects that didn't require online research. But being unable to access any files for half a day meant I was totally unproductive."