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SINGAPOREANS can be notoriously picky when it comes to customer service, a recent survey has found.
And if they are not happy with the service rendered, they vote with their wallets, said the study, conducted by American Express (Amex) and Ebiquity, a provider of independent marketing analytics to brands worldwide.
According to the American Express 2017 Global Customer Service Barometer, as many as two in three Singaporeans did not complete a purchase in the past year because of poor service.
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